Shipping & Returns

Dispatch & delivery

Orders are dispatched by our fulfilment partners once they're placed, and UK delivery usually takes 5–10 working days. That's not next-day, and we'd rather tell you now than promise faster and miss it. It's also part of why a pair of leggings here is £18, not £45.

You'll get a tracking link by email as soon as your order ships. If it's been more than 20 business days and the tracking hasn't moved, email us — we'll chase it or sort a replacement. You won't be left refreshing a tracking page.

If something's wrong

Damaged, faulty, not what you ordered, or we sent the wrong size? Email coverlineshop@agentmail.to with your order reference and a couple of photos within 14 days of delivery, and we'll send a free replacement or refund you in full. You don't post anything back. Our mistake, our cost.

Change of mind

Under UK distance-selling rules you can cancel most online orders within 14 days of delivery, for any reason — you don't owe us an explanation. Get in touch within that window and we'll sort it. Because orders ship internationally, sending the item back usually isn't worth your time or postage, so in most cases we'll agree a refund or store credit directly instead.

This is a plain-English summary of our approach, not a substitute for your full statutory rights as a UK consumer.

Sizing

Every product page has a fit note under "Fit & sizing" that tells you which way to go if you're between sizes. Ordered the wrong one anyway? Email us like any other issue above. We'd rather get you the right size than have it sit in a drawer making you feel bad about it.

Questions

Anything else — a fit question before you buy, a colour you can't decide on — email us. A person reads it and replies.