Shipping & Returns

Dispatch & delivery

Every order is made up and dispatched by our production and fulfilment partners once it's placed. Because of that, delivery to the UK typically takes 7–15 business days. We know that's not next-day — we'd rather say so up front than promise something faster and miss it.

You'll get a tracking link by email as soon as your order ships. If it's been longer than 20 business days and tracking hasn't moved, email us — we'll chase it up or sort a resolution, not leave you waiting.

If something's wrong

If an item arrives damaged, faulty, clearly not what you ordered, or the wrong size was sent by us — email coverlineshop@agentmail.to with your order reference and a couple of photos within 14 days of delivery, and we'll sort a free replacement or a full refund. You won't need to post anything back for these — that's on us.

Change of mind

Under UK distance-selling rules, you have the right to cancel most online orders within 14 days of delivery, for any reason. If that's you, get in touch within that window and we'll talk you through it — because items ship internationally from our fulfilment partners, returning the physical item usually isn't practical, so in most cases we'll agree a refund or store credit directly rather than asking you to ship anything back.

This is a plain-English summary of our approach, not a substitute for your full statutory rights as a UK consumer.

Sizing

Each product page has a fit note under "Fit & sizing" — if you're between two sizes, it'll tell you which way to round. If you order the wrong size, treat it like any other issue above and email us; we'd rather get you into the right size than have it sit in a drawer.

Questions

Anything not covered here — email us and we'll get back to you.